Privacy Policy

1. Introduction

MTS Moving and Storage Inc. ("MTS Moving," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Personal Health Information Protection Act (PHIPA), Alberta's Personal Information Protection Act (PIPA), and British Columbia's Personal Information Protection Act (PIPA BC).

2. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Moving Details: Origin and destination addresses, inventory lists, moving dates, special requirements
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Chat transcripts, emails, and phone call records related to your service
• Technical Information: IP address, browser type, device information, cookies, and similar technologies for website functionality

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide moving services and fulfill our contractual obligations
• To communicate with you about your move, including scheduling and updates
• To process payments and manage billing
• To improve our services and website functionality
• To personalize your experience on our website
• To comply with legal obligations and protect our legal rights
• To send service-related communications (with your consent for marketing)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality (session management, traffic classification)
• Analytics Cookies: Help us understand how visitors interact with our website
• Personalization Cookies: Remember your preferences and provide relevant content

By continuing to use our website after being presented with our cookie notice, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

5. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist in delivering our services (payment processors, logistics partners)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly agreed to the sharing

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Moving service records are typically retained for seven (7) years in accordance with Canadian business record requirements.

8. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdraw Consent: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

9. Provincial Considerations

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer: